Shipping & Returns

Shipping

TKTX Cream Store are pleased to offer same day dispatch and free delivery on all our orders when placed before 3pm.

Below are the shipping methods available to our customers:

  • Free Shipping - We aim for your order to be delivered in 2-4 business days.
  • Express Shipping (£3.49) - We aim for your order to be delivered in 1-2 business days.
  • Next Day Shipping (£5.99) - We aim for your order to be delivered the next business day

Please be advised with Free Shipping and Express Shipping methods we cannot guarantee delivery of your items within this time frame as our chosen courier does not provide this guarantee to us. However, when selecting Next Day Shipping our courier guarantees to us that your order will be delivered by the next working day provided you have placed your order with us before 2pm.

You can track your orders by visit their website and entering the tracking code provided when your order is dispatched but if you have any questions or issues with an order you have placed with us please visit our contact page or email message@tktxcream.store

 

Returns

We operate a 30-day return policy, allowing you to request a return within 30 days of receiving your TKTX products. For your items to be eligible for a return, please ensure they are in their original condition, unused, and with tags still attached, accompanied by the receipt or proof of purchase. To start the returns process, please reach out to us at message@tktxcream.store

Once we have accepted your return request, we'll provide you with a return shipping label and detailed instructions on where and how to send the package. No returns can be accepted if the returns process has not been completed in this way.

 

Exceptions and Non-Returnable Items

Certain items can't be returned, such as returns for sale items or gift cards, perishable goods, custom or personalised items, and certain hazardous materials. For specific queries about your item, please get in touch.

 

Damages, Defects, and Errors

Please inspect your order upon arrival and contact us immediately if the item is faulty, damaged, or incorrect. This enables us to promptly address any issues you may have and communicate with you to resolve them and make it right.

 

Exchanges

To ensure the fast exchange of a TKTX product, you must first return the original item back to us. Once the return is processed and any refunds issued (where required), you can then place a new order or we will then ship the replacement item out to you accordingly.

 

European Union Cooling Off Period

If your TKTX products are shipped to the European Union, you have the right to cancel or return your order within 14 days. The conditions for returns remain the same as previously stated.

 

Refunds

Upon receiving and inspecting your return, we'll notify you regarding the approval of the refund or replacement items. If approved, the refund will be processed within 10 business days through your original payment method. Keep in mind, your bank or credit card company might take additional time to process the refund. If more than 15 business days have elapsed since we approved your return, please send an email to message@tktxcream.store.